**Software Subscription Orders**
Software subscription orders placed through Tech Bridge Alliance are promptly processed upon purchase confirmation. In cases where cancellation is necessary, we advise contacting our Customer Service team or doing so directly through the online store.
For incorrect subscription purchases, software access interruption, or subscription suspension, please contact the TBA Customer Service team to request cancellation within 7 (seven) calendar days.
**BENEFITS OF THE REFUND POLICY**
**Risk-Free Purchase:** Choosing the right software can be one of your biggest business decisions. If you have any doubts about the tool selection, please contact the TBA Customer Service team.
**Get Our Guarantee:** The TBA refund guarantee is valid for 7 (seven) calendar days after purchase.
**Easy Cancellation if Needed:** In cases of cancellation, please contact us via the following phone number: (21)999505964, or by email at [email protected], providing all the details of your order. The request processing time is 3 (three) business days.
**REFUND REQUEST**
**Credit Card Payment Refund:** After the cancellation of the purchase is confirmed, TBA will request a refund from the credit card issuer. This operation may take up to 7 (seven) business days. The credit card company will process the request according to its respective policy. Please note that in this refund process, the reimbursement may occur within one to two months, depending on your billing cycle.
**Pix and Boleto Payment Refund:** In these cases, after the cancellation of the purchase is confirmed and all account information for the refund is provided, TBA will process the financial return transaction within 10 (ten) business days.
**Contact Us:** For any inquiries, please contact Tech Bridge Alliance Customer Service at the following phone number: (21)999505964, or by email at [email protected], providing all the details of your order. The request processing time is 3 (three) business days.